FAQs at Phone Number Store

Yes we do, you can search for mobile numbers by starting your search with 07 or click this link

https://phonenumbers.store/find-numbers/?number=07

• New mobile numbers will be set up on a SIM card and sent to your address – please note that this will take between 1 and 3 weeks to arrive.
• We will keep you up-to-date of progress via WhatsApp – if you don’t have WhatsApp, we will email you.
• You should not share or market your number until delivery & transfer of ownership is complete.
• All mobile numbers some on a first come first served basis, so availability is not 100% guaranteed – if your number is not available, we will refund you.
• We will not exchange or refund the number once purchased for any reason other than lack of availability.
• You are responsible for the management, security and activity of your chosen number once your PAC code is received.
• You can transfer the number to any UK mobile network by asking us for a PAC code.

Yes we do, you can search for mobile numbers by starting your search by clicking this linke – https://phonenumbers.store/find-numbers/

• New mobile number details will be provided with a PAC Code and expiry date and sent to you on WhatsApp and email – please note that this will take between 1 and 3 weeks to arrive.
• If you require a PAYG SIM card there will be a £30 admin fee for this and we will invoice you separately for this.
• Before receiving your SIM card you will receive a letter or postcard from us with a code on it – you will need to upload a copy of this letter to whats app to confirm receipt at your address.
• We will keep you up-to-date of progress via WhatsApp – if you don’t have WhatsApp, we will email you.
• You should not share or market your number until delivery & transfer of ownership is complete.
• All mobile numbers some on a first come first served basis, so availability is not 100% guaranteed – if your number is not available, we will refund you.
• We will not exchange or refund the number once purchased for any reason other than lack of availability.
• You are responsible for the management, security and activity of your chosen number once your PAC code is received and you MUST transfer your number to a UK mobile netwrok before the expiry date as we cannot provide replacement PAC codes.

We have three colours – green, blue and amber.

Green – This means that the number is IN STOCK and we can connect it for you today and/ or provide your porting details today.

Blue – This means that the number can be obtained and connected today, your porting details are usually available the same day.

Amber – This means that the number will take just a little bit longer (usually 1-2 days) to connect and/ or provide your porting details.

Yes we do, you can search for mobile numbers by starting your search by clicking this linke – https://phonenumbers.store/find-numbers/

• New mobile number details will be provided with a PAC Code and expiry date and sent to you on WhatsApp and email – please note that this will take between 1 and 3 weeks to arrive.
• If you require a PAYG SIM card there will be a £30 admin fee for this and we will invoice you separately for this.
• Before receiving your SIM card you will receive a letter or postcard from us with a code on it – you will need to upload a copy of this letter to whats app to confirm receipt at your address.
• We will keep you up-to-date of progress via WhatsApp – if you don’t have WhatsApp, we will email you.
• You should not share or market your number until delivery & transfer of ownership is complete.
• All mobile numbers some on a first come first served basis, so availability is not 100% guaranteed – if your number is not available, we will refund you.
• We will not exchange or refund the number once purchased for any reason other than lack of availability.
• You are responsible for the management, security and activity of your chosen number once your PAC code is received and you MUST transfer your number to a UK mobile netwrok before the expiry date as we cannot provide replacement PAC codes.

Yes we do, you can search for mobile numbers by starting your search by clicking this linke – https://phonenumbers.store/find-numbers/

• New mobile number details will be provided with a PAC Code and expiry date and sent to you on WhatsApp and email – please note that this will take between 1 and 3 weeks to arrive.
• If you require a PAYG SIM card there will be a £30 admin fee for this and we will invoice you separately for this.
• Before receiving your SIM card you will receive a letter or postcard from us with a code on it – you will need to upload a copy of this letter to whats app to confirm receipt at your address.
• We will keep you up-to-date of progress via WhatsApp – if you don’t have WhatsApp, we will email you.
• You should not share or market your number until delivery & transfer of ownership is complete.
• All mobile numbers some on a first come first served basis, so availability is not 100% guaranteed – if your number is not available, we will refund you.
• We will not exchange or refund the number once purchased for any reason other than lack of availability.
• You are responsible for the management, security and activity of your chosen number once your PAC code is received and you MUST transfer your number to a UK mobile netwrok before the expiry date as we cannot provide replacement PAC codes.

Physical telephone lines can no longer be connected in the UK, this stopped on 1st September 2023 under the BT Openreach All IP programme.

The nerest option is XL-IP which allows you to continue to use your old BT number and telephones via broadband – see https://phonenumbers.store/xl-ip/ for full details.

We can provide your memorable number with a SIP account and XLHV SIP telephone on our XLHV service which will plug directly in to your existing broadband service or we can route them to existing landlines, mobile phones or to your existing VoIP system or other business telephone number or we can provide your with an XL Mobile SIM.

You can plug your XLHV SIP telephone in to any broadband service, worldwide.

Physical telephone lines can no longer be connected in the UK, this stopped on 1st September 2023 under the BT Openreach All IP programme.

The nerest option is XL-IP which allows you to continue to use your old BT number and telephones via broadband – see https://phonenumbers.store/xl-ip/ for full details.

We can provide your memorable number with a SIP account and XLHV SIP telephone on our XLHV service which will plug directly in to your existing broadband service or we can route them to existing landlines, mobile phones or to your existing VoIP system or other business telephone number or we can provide your with an XL Mobile SIM.

You can plug your XLHV SIP telephone in to any broadband service, worldwide.

Yes! we can give you a SIM card or eSIM with your new memorable landline number on it. The SIM card or eSIM will work in any unlocked handset and uses EE’s network to give you the best signal wherever you are.  You can also port your existing mobile number on to the SIM card and use both at the same time!

You have unlimited calls and texts too! You can your memorable number as caller ID automatically or you can choose to present a different number such as your business or home number instead. You can bring your existing mobile numbers across as well – our SIM cards support multiple mobile and landline numbers, so no need to carry more than one handset anymore!

If you choose to have multiple SIM cards or eSIM’s with us, you can also have short dialing between phones by just using a 4-digit extension number call and of course these calls are free.

All of this including unlimited calls to UK landlines and mobiles, unlimited texts to UK mobiles and 5GB of data for just £20.70 inc. VAT.

Yes, all prices for memorable numbers, services and calls shown on our website include VAT.

Physical telephone lines can no longer be connected in the UK, this stopped on 1st September 2023 under the BT Openreach All IP programme.

The nerest option is XL-IP which allows you to continue to use your old BT number and telephones via broadband – see https://phonenumbers.store/xl-ip/ for full details.

We can provide your memorable number with a SIP account and XLHV SIP telephone on our XLHV service which will plug directly in to your existing broadband service or we can route them to existing landlines, mobile phones or to your existing VoIP system or other business telephone number or we can provide your with an XL Mobile SIM.

You can plug your XLHV SIP telephone in to any broadband service, worldwide.

Yes, we do! Our XL Hosted Voice Service (XLHV) will allow you to purchase or rent one or more Fanvil VoIP phones from us with your memorable landline number connected so that you can receive calls and also send your memorable number as Caller ID on outgoing calls.

Monthly service charge is £7.86, plus the handset purchase or rental cost.

XLHV is offered with a choice of four phones:

Fanvil X3SP, Fanvil X210, Fanvil X5U or Fanvil W610 (Cordless WiFi)

Simply plug the phone into a broadband router or use a Wi-Fi dongle to connect to a wireless network (Dongle is only available with the X210).  With the W610, this is a WiFi cordless phone.

Route a chosen telephone number to the phone and then receive inbound calls and make outbound calls. The SIP phone can be programmed to allow short code extensions for internal use and supports multiple inbound and outbound lines.

The phone can also be programmed to present your chosen Caller ID, allowing your business to display your chosen telephone number when making outbound calls.

• Purchase or rent a Fanvil X3SP, X5U X210 or W610
• Your number will route to the phone so that you can receive incoming calls on your phone
• Your caller ID will be sent as your memorable number when you make outgoing calls
• You can have as many phones as you want, in any location, providing there is a broadband connection
• You can call between phones on extension numbers free of charge
• Your incoming calls can hunt to phones in different locations (e.g. home, office1, office2 etc..)

Fanvil X3SP – £89 to purchase or £4 per month to rent
Fanvil X210 – £199 to purchase or £11 per month to rent

Fanvil X5u – £129 to purchase or £7 per month to rent

Fanvil W610 – £179 to purchase or £10 per month to rent

You an also use SIP aplications on your mobile phone such as PortSip UC which will allow you to use your SIP account to make & receive calls on your mobile phone.  Here are the settings to get you up and running wuth Port SIP UC.

No Incoming call charges

Outgoing calls billed at standard rates or with packages as below:

250 minutes to 01/02/03 numbers and top 4 mobile numbers – £3.50
500 minutes to 01/02/03 numbers and top 4 mobile numbers – £7.00
1000 minutes to 01/02/03 numbers and top 4 mobile numbers – £12.00
5000 minutes to 01/02/03 numbers and top 4 mobile numbers – £24.00

All prices shown INCLUDE VAT

Yes you can purchase, rent or reserve your by calling 08000 445445 and speaking with our friendly team who will be able to process the sale for you. Please note that our telephone team are not able to accept instalment or account balance payments via this number. Please contact our accounts payable team for this on 03300 221111 or by email [email protected]

Number porting is a standard process between telephone service providers in the UK, managed by BT Ipex.  When you request to port the number you have purchased from us to another network, we provide you with a standard set of porting details which to simply give to your new provider.  This gives them everything they need to move the number to their network.

The process usually takes 10 working days end to end and any services you have on the number will work until the moment the number is moved (ported) to your new chosen network and their their services will take over.

Please note that the porting address may well differ from YOUR address – this is prefectly normal as these details are simply to port the number across to your new provider and are linked to the number and not you or your business until your new provider (the gaining operator) has the number on their platform.

We make no charges for porting numbers away from our network, so there are no hidden charges.

Please note that if you only rent a number from us, you would need to settle any outstanding bills and costs before porting your number away.

If your port fails, it is not us rejecting it – we DO NOT reject port requests.  The issue will be that BT have been unable to validate the number using the details you have given them.

If your new provider gives you an LOA to complete and you need us to do it, the charge is £25 INC VAT

Sometimes, postcodes on BT’s systems differ from what we are given and your new provider MAY need to do a POV request to validate the correct postcode with BT.

Yes you can. You can complete a direct debit form by clicking this link: https://phonenumbers.store/direct-debit-form/

Alternatively, you can request a PDF direct debit mandate is emailed to you by emailing [email protected] or via WhatsApp on +442077000000

Yes you can. You can pay an initial deposit and then spread the remaining balance over 3, 6 or 12 months. Payment must be made via direct debit. To do this, please email [email protected] giving details of the number you wish to purchase and your contact telephone number and the team will contact you to get everything up and running for you.

You can purchase or reserve a number by telephone  You would need to contact us on 08000 445445 or wend us a WhatsApp message on +44 1329 007007 and someone from our accounts & billing team will call you back to process the reservation or sale for you.  Please note that there is a £15 administration charge for this, so it’s always best to use the website which is quick and secure for your card payment.

Alternatively, you can pay us using online banking or BACS if that’s easier – the details are:

Sort Code: 30-91-91
Account No: 34005960
Account Name: Toffoo Limited
Bank: Lloyds Bank plc
Reference: Your memorable number or account number

Please note that we are not able to process instalment, rent/purchase or account balance top-up payments by telephone. Please contact our accounts payable team for this by WhatsApp message on +44 1329 007 007 or by email [email protected]

Please note that your bank may require you to verify a transaction using your mobile banking application whilst paying for your memorable number or other services with us by telephone or online.

Yes you can. You can complete a direct debit form by clicking this link: https://phonenumbers.store/direct-debit-form/

Alternatively, you can request a PDF direct debit mandate is emailed to you by emailing [email protected] or via WhatsApp on +44 1329 007007

Yes you can. You can complete a direct debit form by clicking this link: https://phonenumbers.store/direct-debit-form/

Alternatively, you can request a PDF direct debit mandate is emailed to you by emailing [email protected] or via WhatsApp on +44 1329 007007

Yes you can, all customers are required to pay using direct debit.

You can complete a direct debit form by clicking this link: https://phonenumbers.store/direct-debit-form/

Alternatively, you can request a PDF direct debit mandate is emailed to you by emailing [email protected] or via WhatsApp on +44 1329 007 007

Yes we can.  We work with a large number of providers including Openreach, so if you need a specific 01 or 02 number and it’s available, we can generally get it.

We can also provide 0800 and 03 numbers.

Yes it can.  You can call up to 5 destinations (landline or mobiles) at the same time with our Taxi Connect Direct service – see below information:

TAXI CONNECT DIRECT

Overview

Allows a caller to dial a telephone number and for up to 5 telephones (landlines or mobiles) to ring at the same time.

For Passengers

• Passenger dials a published telephone number, speaks to the taxi driver, and get picked up.
• Passenger pays taxi driver as usual.
• Connect directly to a driver to book your ride.

For Drivers

• Use existing published telephone numbers (or get a new memorable ones).
• Drivers are paid directly by passenger as usual.
• Drivers can opt themselves in and out of receiving calls (optional).
• Drivers can be alerted that the incoming call is a taxi passenger call upon answer rather than just a general call to their mobile phone number (optional).
• Drivers can be asked if they wish to accept the call by pressing a key on their telephone keypad before speaking to caller – this stops mobile voicemail answering calls automatically (optional).

Back-end Operation

• Unlimited drivers to be added to platform.
• Up to 5 drivers can be called concurrently and first to answer will get the call.
• Management of who’s opted in to receive calls at any time.
• Play welcome message to caller e.g., You’re through to ABC Taxis.
• Block nuisance callers’ numbers.
• Set operational times and days and play a message to callers out of hours.
• Ability to opt drivers in and out of receiving calls.
• Allow drivers to know if call is a taxi call before speaking to caller (optional at no extra cost).
• Allow driver to press a key on their telephone keypad to choose to accept a call – this stops calls going to drivers’ mobile voicemail services (optional at no extra cost).
• Calls can be recorded and kept for agreed time (optional – additional cost).

Costs (INC. VAT)

OPTION 1

• One-off Service set-up cost from £130.80 and no monthly charge
• Per inbound customer call cost of 24p (plus 6p per minute after the first minute)
• Call recording set-up cost of £33 and Monthly cost of £9.80

OPTION 2

• One-off Service set-up cost from £130.80 and a monthly charge of £32.70
• No per inbound customer call cost, other than what you are already paying for your memorable number with us
• Call recording set-up cost of £33 and Monthly cost of £9.80

For more information please WhatsApp us on +44 1329 007 007 or call 08000 445445

Rent/Purchase works in the same way as hire/purchase does for a car, but without any interest charges or other hidden charges.  Once you have paid the connection charge and the monthly instalments (either 12 or 24), then the number is yours – it’s paid for!  This saves you paying for the whole number in one go.  Once your instalments have been paid then your monthly charge will drop down to £8 if you choose to keep your number with us or you can at that point transfer the number away to another provider.

If you miss 2 or more payments concurrently then the number and any services will be cancelled and your rental will end.

You can pay of your remaining rental at any time during the 12 or 24 month period.

Yes you can with most numbers.  You will see the rent/Purchase option in grey on our website whihc means that you can spread payments over either 12 or 24 months.

If you wish to buy a number over a shorter Term suc h as 3 months or 6 months, please ask us.

No, we don’t but we can put you in touch with good quality providers who do and route your number to them accordingly.

No, you must purchase or rent a memorable geographic telephone number from us before connecting to an XL Mobile SIM card or e-SIM.

We recommend Port SIP UC whihc works perfectly with our XLHV service – so well in fact that we use it ourselves on our Apple iPhones.  You can download it from youir mobile phone App Store.

Here are the settings you will need to get it working – they are easy to put in to the App.

You can also use your own softphone (or hard phone) but please understand that SIP configuration varies between devices, so be if you are configuring a SIP softphone or actual SIP phone yourself, it’s best to ensure you have some support from the provider, as usernames, authenticated usernames, passwords and Codecs all nee to be correct for the service to work.

Our technical team can provide technical support for third party configuration and the price is £1 + VAT per minute whihc will be billed to your account.

We recommend Port SIP UC whihc works perfectly with our XLHV service – so well in fact that we use it ourselves on our Apple iPhones.  You can download it from youir mobile phone App Store.

Here are the settings you will need to get it working – they are easy to put in to the App.

You can also use your own softphone (or hard phone) but please understand that SIP configuration varies between devices, so be if you are configuring a SIP softphone or actual SIP phone yourself, it’s best to ensure you have some support from the provider, as usernames, authenticated usernames, passwords and Codecs all nee to be correct for the service to work.

Our technical team can provide technical support for third party configuration and the price is £1 + VAT per minute whihc will be billed to your account.

To contact our TechTeam, please send a message from WhatsApp to +44 1329 007 007 with all of the details of your issue and our TechTeam will respond.  They will call you if necessary.

Please do not make WhatsApp voice calls to our WhatsApp number as we do not have the facility to answer them.

If you have a premium support agreement with us, please use the telephone number provided to you to reach one of the team.

Yes, our technical team can provide technical support for third party configuration and the price is £1 + VAT per minute whihc will be billed to your account.  This includes wemails, telephone calls and teams screen sharing calls.

You can start a technical support call via WhatsApp on +44 1329 007007.

Yes, we do!

You can search for these by just typing 03 in the number search box on the website.

Yes, we do!

We can provide 0800 and 0808 numbers

You can search for these by just typing 08 in the number search box on the website.

We only provide refunds for numbers that we are not able to connect due to lack of availability.

We will accept a return of a green dot or orange dot number within 7 days of purchase providing that the number has not been avertised online or used to connect to a WhatsApp or WhatsApp business account.  There will be a minimum 25% re-stocking charge.

We do not generally accept returns or blue dot numbers as in most cases they will have been purchased from a third party provider for you and those providers do not offer refunds.  We may at our discretion offer you a buy back price but we make no guarantee.  Each case will be reviewed on an individual basis.

If you are renting a number, then you can simply cancel the rental at any time and we’ll stop the service and cancel the account.  There may be a final invoice for number/ service rental from the first of the month to the date you cancel, plus any call charges.

If you are rent/purchasing a number, you are liable for the paymets for that number for the full Term.  In some circumstances, we MAY agree to cancel your Agreement.

Yes they do.

Yes we do provide non-memorable telephone numbers, just let us now what you need.

We can get disconnected BT and Openreach phone numbers back in most cases.

If you have moved to Virgin Media, Sky or TalkTalk, you will need to ask them to return your number to the rangeholder before we are able to get it back.

We can check if your number is available, so just WhatsApp us on +44 1329 007 007.

There is a flat charge of £295 INC VAT to retrieve your number and provide porting details for you to move the number to a provider of your choice, or we can provide you with variouos service – see this link for full details https://phonenumbers.store/our-products-services/

If you have previously had  a mobile number beginning 07 with any of the major UK networks, Vodafone, O2, EE, 3 or their MVNO brands such as Tesco Mobile, Sky Mobile, Lebara Mobile, ID Mobile and it has been disconnected either from a post-pay or pre-pay  service, the only way to try and get the number back is to contact the mobile network directly.

If the number has ported between networks, you stand close to no change at all of getting the number back – e.g if the number was originally on Vodafone and is now on EE, or 2 or O2 then the number is lost.

The mobile networks have no process to retrieve disconnected numbers as it’s not in their interest to re-liven disconnected numbers as they do not appear as new connections on their systems.

The best chance you have is to send an email or letter to the network that you had your service with the subject as FORMAL COMPLAINT – this means that someone has to look at the email or letter.  Tell them the mobile number, your details, when you had it with them, whether it was on pre-pay or post-pay and why it was disconnected.  If you still have the SIM card send them the SIM card number.

Tell them why you need the number e.g. to access banking services, medical services, social media accounts or other services needing a verification code which can only be sent by text message to the mobile number they already hold for you.

Make sure that you end the letter with words to the effect of “I expect this to be resolved within 21 days otherwise please issue me with a Deadlock letter as I will then liaise with the Communications Ombudsman Service”.

Once you receive the Deadlock letter back from your network, you should contact the Communications Ombudsman using the details below:

Address:             PO Box 730, Warrington, WA4 6WU

Telephone:         0330 440 1614

Email:                  [email protected]

Alternatively, you can fill out their contact form at the following website

https://www.commsombudsman.org/contact-us

Make sure you give them as much information as you can and provide a copy of the letter you sent to your mobile network and their response.

Yes you can.  Please send us a message on WhatsApp to +44 1329 007 007 and one of our Channel Team will respond.

Yes you can if you convert the number to an IP number and se an IP phone.  We can provide this with our XLHV service – click this link for full details – https://phonenumbers.store/xl-hosted-voice-service-with-a-voip-phone-xlhv/

We do but please send us a WhatsApp enquiry to +44 1329 007007

Yes we do, we support Cats Protection Gosport.

You can contact them and make a donation using the link below

https://www.cats.org.uk/gosport?fbclid=IwAR1BO8tvGQmI_2wr11c6QLDnL_l1ZrvOMVYKMMA1bTg1xBEZ0OR8MFQeZnk

Yes we do.  You should just purchase online as normal and if you have a non-UK address, we will set up up a pre-pay account and provide you with instructions on how to top-it up.

Yes we do, please click the UK Payphone Directory link on the website

UK payphone Directory is a unique source of information giving the exact geographic location of public payphones in England, Wales, Scotland, Northern Ireland, Channel Islands and Isle of Man. We also hold details for payphones in the republic of Ireland.

The charge for using this service is £2.99 per provided payphone record, so if you search for a specific payphone number and it’s found in the database, the cost you will be charged is £2.99 including VAT. If you search for a location which returns 10 records and you want those records, you will be charged £2.99 including VAT per record (£29.99)

No, we don’t sell payphones.