FAQs at Phone Number Store

Option 1 – Go live and simply pre-pay for incoming calls to UK landlines & mobiles

• We will activate your number and route your calls to your chosen landline or mobile number
• No monthly service charges or rental charges
• You just pay a per call charge of 24p and then 6.54p per minute
• Pre-payment account
• Not available with rent/purchase option

Option 2 – Go live and pay a monthly fee for incoming calls to UK landline numbers

• We will activate your number and route your calls to your chosen landline number all inclusive
• If you buy the number, we will charge you £8 per month for routing calls
• If you rent the number, we will charge you £12 per month for routing calls
• If you rent/ purchase the number, your monthly charge for call routing is included in your rent & buy cost!
• Calls routed to UK mobile numbers operated by Vodafone, O2, EE or 3 will be charged at 1p per min
• Monthly billing – payment by direct debit

Option 3 – Leave the number dormant on your account (only available with Buy or Rent/Purchase options)

• We will continue to look after your number until such time as you are ready to use it
• No additional charges will apply for us to look after your number on a dormant account

Option 4 – Transfer the number away to another provider (only available with Buy option)

• Just ask us for the porting details and then you simply give these to your new provider
• Transfer to iCabbi, Datamaster, Cab Treasure, AutoCab and many other taxi despatch services
• Your new provider will take over management and operation of your number
• Control of your number will pass from us to your new provider
• No charges will be made by us for transferring your number away to your new provider

Under Options 1 and 2 above, there are many other services we can provide:

Please see the Our Services section on our website – www.phonenumbers.store

• XL Premier Service – delivery to multiple numbers with caller announcement
• Taxi Direct Connect – deliver calls to up to 50 mobile or landline numbers at the same time
• XL Mobile SIM – Operating on EE network (present your memorable number as Caller ID)
• XLHV – (Voice over IP phone) plug in to your broadband router and make/ receive calls

If you rent a number, it does not become yours and you cannot port it away to another provider, you simply pay the rental for as long as you wish to use the number and you can cancel at any time.  You can also buy the number at any time whilst renting, for the amount agreed when you start renting, less the connection charge you have paid.  So for example, if a number costs £499 and you rent it, you will probably pay a connection charge of £99.  If you later choose to buy the number, the £99 connection you have paid is deducted from the £499 number cost, meaning you would pay £400 for the number.

Rent/Purchasing works in the same way as hire/purchase does for a car, but without any interest charges or other hidden charges.  Once you have paid the connection charge and the monthly instalments (either 12 or 24), then the number is yours – it’s paid for!  This saves you paying for the whole number in one go.  Once your instalments have been paid then your monthly charge will drop down to £8 if you choose to keep your number with us or you can at that point transfer the number away to another provider.

If you miss 2 or more payments concurrently then the number and any services will be cancelled and your rental will end.

You can pay of your remaining rental at any time during the 12 or 24 month period.

We have three colours – green, blue and amber.

Green – This means that the number is IN STOCK and we can connect it for you today and/ or provide your porting details today.

Blue – This means that the number can be obtained and connected today, your porting details are usually available the same day.

Amber – This means that the number will take just a little bit longer (usually a few days) to connect and/ or provide your porting details.

Yes we do, you can search for mobile numbers by starting your search by clicking this linke – https://phonenumbers.store/find-numbers/

• New mobile number details will be provided with a PAC Code and expiry date and sent to you on WhatsApp and email – please note that this will take between 1 and 3 weeks to arrive.
• If you require a PAYG SIM card there will be a £30 admin fee for this and we will invoice you separately for this.
• Before receiving your SIM card you will receive a letter or postcard from us with a code on it – you will need to upload a copy of this letter to whats app to confirm receipt at your address.
• We will keep you up-to-date of progress via WhatsApp – if you don’t have WhatsApp, we will email you.
• You should not share or market your number until delivery & transfer of ownership is complete.
• All mobile numbers some on a first come first served basis, so availability is not 100% guaranteed – if your number is not available, we will refund you.
• We will not exchange or refund the number once purchased for any reason other than lack of availability.
• You are responsible for the management, security and activity of your chosen number once your PAC code is received and you MUST transfer your number to a UK mobile netwrok before the expiry date as we cannot provide replacement PAC codes.

Most numbers go live within an hour of payment being received although it can take 24 hours in some cases, depending on the number you have purchased. Once you have chosen a number we can tell if it will be a same day or next day connection.

We have three colours – green, blue and amber.

Green – This means that the number is IN STOCK and we can connect it for you today and/ or provide your porting details today.

Blue – This means that the number can be obtained and connected today, your porting details are usually available the same day.

Amber – This means that the number will take just a little bit longer (usually a few days) to connect and/ or provide your porting details.

Yes, we can provide memorable landline numbers on our XL Mobile SIM cards and e-SIMs and these will work on the EE network. You can also port your existing mobile number on to the SIM card and use both at the same time!

Yes, all prices for memorable numbers, services and calls shown on our website include VAT.

If you purchase the number and use it on our network, it’s free to route calls to your UK landline and call routing to UK  mobile numbers issued by O2, Vodafone, EE or 3 are charged at just 1ppm inc. VAT – please note that calls routing to numbers not issued by these networks may well be charged at a higher price.  If you are unsure, please ask us.

Alternatively, you can get on of our XL Mobile Multi-SIM cards and there are no incoming call charges and you get unlimited calls to UK mobiles and landlines too.

Yes, we do! Our XL Hosted Voice Service (XLHV) will allow you to purchase or rent one or more Fanvil VoIP phones from us with your memorable landline number connected so that you can receive calls and also send your memorable number as Caller ID on outgoing calls. Monthly service charge is £7.86, plus the handset purchase or rental cost.

We generally supply Fanvil X210 high-end VoIP phones and Fanvil X3SP business desk phones.

Physical telephone lines can no longer be connected in the UK, this stopped on 1st September 2023 under the BT Openreach All IP programme.

The nerest option is XL-IP which allows you to continue to use your old BT number and telephones via broadband – see https://phonenumbers.store/xl-ip/ for full details.

We can provide your memorable number with a SIP account and XLHV SIP telephone on our XLHV service which will plug directly in to your existing broadband service or we can route them to existing landlines, mobile phones or to your existing VoIP system or other business telephone number or we can provide your with an XL Mobile SIM.

You can plug your XLHV SIP telephone in to any broadband service, worldwide.

Number porting is a standard process between telephone service providers in the UK, managed by BT Ipex.  When you request to port the number you have purchased from us to another network, we provide you with a standard set of porting details which to simply give to your new provider.  This gives them everything they need to move the number to their network.

The process usually takes 10 working days end to end and any services you have on the number will work until the moment the number is moved (ported) to your new chosen network and their their services will take over.

Please note that the porting address may well differ from YOUR address – this is prefectly normal as these details are simply to port the number across to your new provider and are linked to the number and not you or your business until your new provider (the gaining operator) has the number on their platform.

We make no charges for porting numbers away from our network, so there are no hidden charges.

Please note that if you only rent a number from us, you would need to settle any outstanding bills and costs before porting your number away.

If your port fails, it is not us rejecting it – we DO NOT reject port requests.  The issue will be that BT have been unable to validate the number using the details you have given them.

If your new provider gives you an LOA to complete and you need us to do it, the charge is £60 INC VAT

Yes, Caller ID is fully transparent via all of our memorable numbers to landlines, SIP services and mobile numbers.

Yes, we accept Visa and MasterCard credit and debit cards via our website for purchase, rental and reservation of numbers.

Will will be accepting American Express (Amex) and ApplePay soon, expected implementation during April 2024

Yes you can purchase or reserve a number by calling 08000 445445 and speaking with our friendly team who will be able to process the sale for you but there will be a £15 administration charge.  Please note that our telephone team are not able to accept instalment, rent/purchase or account balance payments via this number.  Please contact our accounts payable team for this on 03300 221111 or by email [email protected]

Please note that you may be required to verify a transaction using your banking application whilst paying for your memorable number or other services with us by telephone or online.

No, we do not currently accept PayPal.

You can pay with Visa and Mastercard, or by bank transfer.

We will shortly be accepting Americaan Express (Amex) and Applepay – expected Q2 2024.

Yes you can pay by BACS/ online banking.

Our bank details are as below:

Sort Code: 30-91-91
Account No: 34005960
Account Name: Toffoo Limited
Bank: Lloyds Bank plc
Reference: Your memorable number or account number

Yes you can. You can complete a direct debit form by clicking this link: https://phonenumbers.store/direct-debit-form/

Alternatively, you can request a PDF direct debit mandate is emailed to you by emailing [email protected] or via WhatsApp on +442077000000

Yes we can.  We work with a large number of providers including Openreach, so if you need a specific number and it’s available, we can generally get it.

Yes it can.  You can call up to 5 destinations (landline or mobiles) at the same time with our Taxi Connect Direct service – see below information:

TAXI CONNECT DIRECT

Overview

Allows a caller to dial a telephone number and for up to 5 telephones (landlines or mobiles) to ring at the same time.

For Passengers

• Passenger dials a published telephone number, speaks to the taxi driver, and get picked up.
• Passenger pays taxi driver as usual.
• Connect directly to a driver to book your ride.

For Drivers

• Use existing published telephone numbers (or get a new memorable ones).
• Drivers are paid directly by passenger as usual.
• Drivers can opt themselves in and out of receiving calls (optional).
• Drivers can be alerted that the incoming call is a taxi passenger call upon answer rather than just a general call to their mobile phone number (optional).
• Drivers can be asked if they wish to accept the call by pressing a key on their telephone keypad before speaking to caller – this stops mobile voicemail answering calls automatically (optional).

Back-end Operation

• Unlimited drivers to be added to platform.
• Up to 5 drivers can be called concurrently and first to answer will get the call.
• Management of who’s opted in to receive calls at any time.
• Play welcome message to caller e.g., You’re through to ABC Taxis.
• Block nuisance callers’ numbers.
• Set operational times and days and play a message to callers out of hours.
• Ability to opt drivers in and out of receiving calls.
• Allow drivers to know if call is a taxi call before speaking to caller (optional at no extra cost).
• Allow driver to press a key on their telephone keypad to choose to accept a call – this stops calls going to drivers’ mobile voicemail services (optional at no extra cost).
• Calls can be recorded and kept for agreed time (optional – additional cost).

Costs (INC. VAT)

OPTION 1

• One-off Service set-up cost from £130.80 and no monthly charge
• Per inbound customer call cost of 24p (plus 6p per minute after the first minute)
• Call recording set-up cost of £33 and Monthly cost of £9.80

OPTION 2

• One-off Service set-up cost from £130.80 and a monthly charge of £32.70
• No per inbound customer call cost, other than what you are already paying for your memorable number with us
• Call recording set-up cost of £33 and Monthly cost of £9.80

For more information please WhatsApp us on +442077000000 or call 08000 445445

Rent/Purchase works in the same way as hire/purchase does for a car, but without any interest charges or other hidden charges.  Once you have paid the connection charge and the monthly instalments (either 12 or 24), then the number is yours – it’s paid for!  This saves you paying for the whole number in one go.  Once your instalments have been paid then your monthly charge will drop down to £8 if you choose to keep your number with us or you can at that point transfer the number away to another provider.

If you miss 2 or more payments concurrently then the number and any services will be cancelled and your rental will end.

You can pay of your remaining rental at any time during the 12 or 24 month period.

Yes you can with most numbers.  You will see the rent/Purchase option in grey on our website whihc means that you can spread payments over either 12 or 24 months.

If you wish to buy a number over a shorter Term suc h as 3 months or 6 months, please ask us.

No, we don’t but we can put you in touch with good quality providers who do and route your number to them accordingly.

No, you must purchase or rent a memorable geographic telephone number from us before connecting to an XL Mobile SIM card or e-SIM.

Yes we do, you can have a prepay account which you keep topped up and you just pay for your inbound calls at a fixed rate of 24p per call plus 6p per minute.

No, we can provide you with a SIP account, which is our XLHV service and this can be uised with any SIP softphone like X-Lite or actual SIP phone, such as Fanvil, Yealink, Polycom and many more.

SIP configuration varies between devices, so be if you are congiguring a SIP softphone or actual SIP phone yourself, it’s best to ensure you have some support from the provider, as usernames, authenticated usernames, passwords and Codecs all nee to be correct for the service to work.

Our technical team can provide technical support for third party configuration and the price is £1 + VAT per minute whihc will be billed to your account.

To contact our TechTeam, please send a message from WhatsApp to +44 20 7700 0000 with all of the details of your issue and our TechTeam will respond.  They will call you if necessary.

Please do not make WhatsApp voice calls to our WhatsApp number as we do not have the facility to answer them.

If you have a premium support agreement with us, please use the telephone number provided to you to reach one of the team.

Yes, our technical team can provide technical support for third party configuration and the price is £1 + VAT per minute whihc will be billed to your account.  This includes wemails, telephone calls and teams screen sharing calls.

You can start a technical support call via WhatsApp on +44 20 7700 0000.

Yes, we do!

You can search for these by just typing 03 in the number search box on the website.

Yes, we do!

We can provide 0800 and 0808 numbers

You can search for these by just typing 08 in the number search box on the website.

Yes, we provide different kinds of refunds under different circumstances:

We can provide a full refund (or substitute number) if your chosen number is not available.

We can provide a partial refund of 75% for a number within 7 days if you change your mind and have not had porting details issued.  we cannot isse refunds where porting details have been issued as we have no control of the number at that point.  We can however buy the number back in for 50% of the cost price.

Yes they do! We even use one ourselves – +44 20 7700 0000.  When you set your number up you will receive a voice call to it from WhatsApp with your validation code rather than a text message.

If you just was a random landline telephone number to use with WhatsApp then we can provide these for £25 set up and then by way of a pre-pay account whihc you can top-up as needed.

Yes, we have a large availability of non-memorable telephone numbers as well which can be rented or purchased.

Just let us know the area code that you wnat a number in and whether you wnat to keep it with us or port it away.

Yes you can! If you’d like to become a Reseller, please send us a WhatsApp message to +442077000000 and one of the team will get back in touch with you.

We have a great Reseller rogramme with good commission rates, and we’re always looking for new resellers.

Yes you can with XL-IP!

Overview

Allows you to keep you existing BT telephone number and telephone handset and use your broadband service to make & receive calls.

XL-IP gives you a special router (which is about the same footprint as an iPhone) which allows you to plug your existing analogue BT telephone handset in one end and your broadband into the other end and with our SIP account in the adapter you can make and receive calls just as before.

The Process

• We take over your existing BT line or lines.
• We send your XL-IP router to you in the post fully configured.
• You plug your telephone in to the router using the white adapter supplied.
• Your plug our router to your broadband router.
• Your plug our router in to your power socket.
• After about 20 seconds, you can make and receive calls as before.

What devices can I use with XL-IP?

• Telephone handsets
• Cordless telephones (base station plugs in to XL-IP router)
• Fax machines
• Modems
• Other devices which have a standard BT connector

What will you send me?

We will send you one XL-IP box for each telephone line your have whihc contains everythign you need:

• XL-IP router
• Power supply
• BT socket to RJ11 adapter to connect your BT phone to XL-IP router
• LAN cable

Other Information

• If you have multiple telephone lines, you will need one of our routers for each line.
• We can change the outgoing Caller ID number to be your existing BT number or your mobile number.
• You can plug in to any broadband router RJ45 LAN socket.
• Supports inbound Caller ID – no additional subscription necessary.
• Call quality is always based on your broadband quality.

Costs

• One-off charge for XL-IP router & set-up £99 INC. VAT
• Monthly service charge £8 INC. VAT

• Minimum Term 3 months then monthly rolling

• Outgoing calls charged at standard rates.
• Monthly Call packages also available as below:

• 250 minutes to 01/02/03 numbers and top 4 mobile numbers – £3.50
• 500 minutes to 01/02/03 numbers and top 4 mobile numbers – £7.00
• 1000 minutes to 01/02/03 numbers and top 4 mobile numbers – £12.00
• 5000 minutes to 01/02/03 numbers and top 4 mobile numbers – £24.00

All Prices include VAT.

E&OE

Yes we do for most countries of the World.

Please WhatsApp message us on +442077000000 and tell us the country you require a number in and we’ll come back with a price for you.

Yes we do, we support Cats Protection Gosport.

You can contact them and make a donation using the link below

https://www.cats.org.uk/gosport?fbclid=IwAR1BO8tvGQmI_2wr11c6QLDnL_l1ZrvOMVYKMMA1bTg1xBEZ0OR8MFQeZnk

Yes we do.  You should just purchase online as normal and if you have a non-UK address, we will set up up a pre-pay account and provide you with instructions on how to top-it up.

Yes we do, please click the UK Payphone Directory link on the website

UK payphone Directory is a unique source of information giving the exact geographic location of public payphones in England, Wales, Scotland, Northern Ireland, Channel Islands and Isle of Man. We also hold details for payphones in the republic of Ireland.

The charge for using this service is £2.99 per provided payphone record, so if you search for a specific payphone number and it’s found in the database, the cost you will be charged is £2.99 including VAT. If you search for a location which returns 10 records and you want those records, you will be charged £2.99 including VAT per record (£29.99)

No, we don’t sell payphones.