FAQs at Phone Number Store

A memorable business telephone number can really be worth its weight in gold when used in conjunction with the right marketing. You can use a memorable number to advertise on a website, social media, tv, radio, on a sign or just on your business cards. By using a phone number that’s easy to remember it greatly increases the chances that your target audience will remember you and increase the volume of calls.

Brand awareness can increase your public profile and maintain customer retention so by using a memorable phone number you will increase the chances of successful brand engagement, generate more calls and drive sales.

Yes, if you purchase the number from us with full payment, the number is yours and you can port away immediately or at a future date with no additional charges. If you decide to keep the number with us, you may pay some rental and usage charges, but you will not be subject to any minimum Contract Term.

If you buy using our rent/purchase option the number will belong to you at the end of your Term, either 12 or 24 months – whichever you choose.  You can also pay the balance off at any time during the Term.

Option 1 – Go live and simply pre-pay for incoming calls to UK landlines & mobiles

• We will activate your number and route your calls to your chosen landline or mobile number
• No monthly service charges or rental charges
• You just pay a per call charge of 24p and then 6.54p per minute
• Pre-payment account
• Not available with rent/purchase option

Option 2 – Go live and pay a monthly fee for incoming calls to UK landline numbers

• We will activate your number and route your calls to your chosen landline number all inclusive
• If you buy the number, we will charge you £8 per month for routing calls
• If you rent the number, we will charge you £12 per month for routing calls
• If you rent/ purchase the number, your monthly charge for call routing is included in your rent & buy cost!
• Calls routed to UK mobile numbers operated by Vodafone, O2, EE or 3 will be charged at 1p per min
• Monthly billing – payment by direct debit

Option 3 – Leave the number dormant on your account (only available with Buy or Rent/Purchase options)

• We will continue to look after your number until such time as you are ready to use it
• No additional charges will apply for us to look after your number on a dormant account

Option 4 – Transfer the number away (port)  to another provider (only available with Buy option)

• Just ask us for the porting details and then you simply give these to your new provider
• Transfer to iCabbi, Datamaster, Cab Treasure, AutoCab and many other taxi despatch services
• Your new provider will take over management and operation of your number
• Control of your number will pass from us to your new provider
• No charges will be made by us for transferring your number away to your new provider
• You can use our pre-port package for £10 for the month to route your calls to a landline or mobile number whilst your number ports

Under Options 1 and 2 above, there are many other services we can provide:

Please see the Our Services section on our website – www.phonenumbers.store

• XL Premier Service – delivery to multiple numbers with caller announcement
• Taxi Direct Connect – deliver calls to up to 50 mobile or landline numbers at the same time
• XL Mobile SIM or eSIM – Operating on EE network (present your memorable number as Caller ID)
• XLHV – (Voice over IP phone) – plug in to your broadband router and make/ receive calls
• XLHV – (Zoiperphone App) – use on your iPhone or Android phone to make/ receive calls

If you rent a number, it does not become yours and you cannot port it away to another provider, you simply pay the rental for as long as you wish to use the number and you can cancel at any time.  You can also buy the number at any time whilst renting, for the amount agreed when you start renting, less the connection charge you have paid.  So for example, if a number costs £499 and you rent it, you will probably pay a connection charge of £99.  If you later choose to buy the number, the £99 connection you have paid is deducted from the £499 number cost, meaning you would pay £400 for the number.

Rent/Purchasing works in the same way as hire/purchase does for a car, but without any interest charges or other hidden charges.  Once you have paid the connection charge and the monthly instalments (either 12 or 24), then the number is yours – it’s paid for!  This saves you paying for the whole number in one go.  Once your instalments have been paid then your monthly charge will drop down to £8 if you choose to keep your number with us or you can at that point transfer the number away to another provider.

If you miss 2 or more payments concurrently then the number and any services will be cancelled and your rental will end.

You can pay off your remaining rental at any time during the 12 or 24 month period.

We have three colours – Green, Blue and Orange.

Green – This means that the number is IN STOCK and we can connect it for you today and/ or provide your porting details today.

Blue – This means that the number can be obtained and connected today, your porting details are usually available the same day.

Orange – This means that the number will take just a little bit longer (usually 1-2 days) to connect and/ or provide your porting details.

Please note that Orange dot numbers are generally connected via BT Wholesale/ Openreach and delays are sometimes experienced due to their processes.  Our team will do everything they can to escalate and get your numbers live as soon as possible, but we have no control over BT Wholesale, Openreach or their processing timescales.  Typically, 85-90% of connections are completed by 9am on the next working day and 10-15% take longer, sometimes a few days.  Please don’t get frustrated with our team – they want you to be very happy and work very hard to get your number live in the quickest time.

Our advice is that if you need a number urgently, select a green dot number as these are all in stock and you can have the number live with 10-15 minutes of placing your order, sometimes quicker.

Most blue dot numbers go livbe within the same day – many within the hour, but occassionally there are delays.

No you don’t.  You can be in Cardiff with a Glasgow number or London with an Edinburgh number – it does not matter any longer.  If you are keeping your number with us or you are porting it away, you do not have to be within the same area code or exchange area any longer.  This was an old BT restriction with physical telephone lines, buit how in the age of SIP and mobile, it does not matter.

The [Make Offer] button allows you do make an offer on a number for a lower price than that shown on the website.  The offer you make will either be ACCEPTED or DECLINED automatically by the website – there is no human intervention with this and you will be told instantly if you offer is DECLINED or ACCEPTED.  If ACCEPTED and you will be asked to enter your card details, then the order will proceed at that price.  If you decide not to move ahead with the CCEPTED the offer, it will be automatically cancelled and the minimum offer threshold will increase so you may not get the number at the price you originally offerred if you try making another offer again later.

To make an offer, just click the [Make Offer] button for the number you wish to make an offer on and enter you offer e.g. 350, 500.  We advise you to make a sensible offer, so if a number is £500 don’t make an offer of £1 as it will get rejected and the minimum offer threshold will increase.  So if you make an offer of say £400 against a £500 number you have a good chance it’ll be ACCEPTED.

If you make an offer which is DECLINED and it’s just a few £’s different, you may well be contacted by WhatsApp by our Sales Admin Team to manually accept your offer and they will give you a payment link to make payment. This will have an expiry time.

Yes we do, you can search for mobile numbers by starting your search by clicking this linke – https://phonenumbers.store/find-numbers/

• New mobile number details will be provided with a PAC Code and expiry date and sent to you on WhatsApp and email – please note that this will take between 1 and 3 weeks to arrive.
• If you require a PAYG SIM card there will be a £30 admin fee for this and we will invoice you separately for this.
• Before receiving your SIM card you will receive a letter or postcard from us with a code on it – you will need to upload a copy of this letter to whats app to confirm receipt at your address.
• We will keep you up-to-date of progress via WhatsApp – if you don’t have WhatsApp, we will email you.
• You should not share or market your number until delivery & transfer of ownership is complete.
• All mobile numbers some on a first come first served basis, so availability is not 100% guaranteed – if your number is not available, we will refund you.
• We will not exchange or refund the number once purchased for any reason other than lack of availability.
• You are responsible for the management, security and activity of your chosen number once your PAC code is received and you MUST transfer your number to a UK mobile netwrok before the expiry date as we cannot provide replacement PAC codes.

Most numbers go live within an hour of payment being received although it can take 24 hours in some cases, depending on the number you have purchased. Once you have chosen a number we can tell if it will be a same day or next day connection.

We have three colours – green, blue and amber.

Green – This means that the number is IN STOCK and we can connect it for you today and/ or provide your porting details today.

Blue – This means that the number can be obtained and connected today, your porting details are usually available the same day.

Amber – This means that the number will take just a little bit longer (usually 1-2 days) to connect and/ or provide your porting details.

Please note that if you buy a number to port away and you wish to receive calls via that number to your landline or mobile whilst the number is porting you can use our pre-port package for £10 for the month to route your calls to a landline or mobile number whilst your number ports to your new provider.

Yes you can!

We have a specific package called Pre-Port package which will allow you to receive calls via your new number to either a mobile number or landlije number whilst you wnat for your new provider to follow the porting process and move your number from us to them.  The is a temporary product which operates on a month by month basis.  When you requsst and pay for the Pre-Port package, you will be given a link to buy this online and it will give you 30 days of incoming calls on your number to a landline or mobile number operated by Vodafone, O2, 3, EE, tesco Mobile or Sky or any other proper mobile number whihc has an fm tariff associated.

Please use this link to order our pre-port package – https://phonenumbers.store/numbers?s=09999999990&orderby=title&search-area=

After 30 days, if your number has not ported away and you wish to continue to receiove incoming calls, you will need to use the Pre-Port package link again and buy another month for £10.

No you don’t.  You could live in Edinburgh and have a Brighton number or Manchester and have a Cardiff or Swansea number – it makes no difference as virtual numbersd can be forwarded anywhere – an existing landine or mobile number as well on to SIP systems or our XL Mobile SIM and eSIM services.

Lots of our customers are ourside the UK, in Spain, france, Ireland, USA, Dubai, Australia and want a UK number for people in the Uk to contact them – we just forward the caslls to them.

VoIP is just a technology that allows you to make and receive telephone calls using an internet connection instead of a traditional phone line but converting your voice into digital signals that travel over the internet, enabling you to make and receive calls from anywhere, using an internet connection either via an App on your mobile device or using a physical VoIP handset like a Fanvil X210 or X5U.  Our VoIP service is called XL Hosted Voice (XLHV for short).

Voice over Internet Protocol, or VoIP, is revolutionizing the world of telecommunications by offering a flexible, cost-effective, and scalable alternative to traditional phone systems. By transmitting voice calls over the internet, VoIP eliminates the need for conventional phone lines and significantly reduces communication costs. VoIP is the biggest change to telecoms in decades and with the PSTN & ISDN switch off over half-way through, due to complete in 2027, now is the time to move to VoIP.

VoIP is for both small and large businesses, offering a clear sound quality, lower costs, and additional features like voicemail, call recording and more, making it a modern and efficient way to communicate with customers and other businesses.  You can of course call traditional landline numbers, mobile numbers and satellite phones worldwide.

VoIP as a technology is generally cheaper than older traditional technologies, with no expensive telephone system costs and minutes for outbound calls.

Yes! we can give you a SIM card or eSIM with your new memorable landline number on it. The SIM card or eSIM will work in any unlocked handset and uses EE’s network to give you the best signal wherever you are.  You can also port your existing mobile number on to the SIM card and use both at the same time!

You have unlimited calls and texts too! You can your memorable number as caller ID automatically or you can choose to present a different number such as your business or home number instead. You can bring your existing mobile numbers across as well – our SIM cards support multiple mobile and landline numbers, so no need to carry more than one handset anymore!

If you choose to have multiple SIM cards or eSIM’s with us, you can also have short dialing between phones by just using a 4-digit extension number call and of course these calls are free.

All of this including unlimited calls to UK landlines and mobiles, unlimited texts to UK mobiles and 5GB of data for just £20.70 inc. VAT.

Yes, all prices for memorable numbers, services and calls shown on our website include VAT.

If you purchase the number and use it on our network, the monthly routuing charge you pay includes the routing of calls to your UK landline.  Call routing to UK  mobile numbers issued by O2, Vodafone, EE, 3, Tesco Mobile and Sky Mobile are charged at just 1ppm inc. VAT – please note that calls routing to numbers not issued by these networks may well be charged at a higher price.  If you are unsure, please ask us.  Anything whihc has an Ofcom tariff starting fm is included and anythkgn whihc has an Ofcom tariff starting fw is not.

Alternatively, you can get on of our XL Mobile Multi-SIM cards and there are no incoming call charges and you get unlimited calls to UK mobiles and landlines too.

Yes, we do! Our XL Hosted Voice Service (XLHV) will allow you to purchase or rent one or more Fanvil VoIP phones from us with your memorable landline number connected so that you can receive calls and also send your memorable number as Caller ID on outgoing calls.

XLHV Once-off service set-up charge £30

Monthly service charge is £7.86, plus the handset purchase or rental cost.

XLHV is offered with a choice of four phones:

Fanvil X3SP, Fanvil X210, Fanvil X5U or Fanvil W610 (Cordless WiFi)

Simply plug the phone into a broadband router or use a Wi-Fi dongle to connect to a wireless network (Dongle is only available with the X210).  With the W610, this is a WiFi cordless phone.

Route a chosen telephone number to the phone and then receive inbound calls and make outbound calls. The SIP phone can be programmed to allow short code extensions for internal use and supports multiple inbound and outbound lines.

The phone can also be programmed to present your chosen Caller ID, allowing your business to display your chosen telephone number when making outbound calls.

• Purchase or rent a Fanvil X3SP, X5U X210 or W610
• Your number will route to the phone so that you can receive incoming calls on your phone
• Your caller ID will be sent as your memorable number when you make outgoing calls
• You can have as many phones as you want, in any location, providing there is a broadband connection
• You can call between phones on extension numbers free of charge
• Your incoming calls can hunt to phones in different locations (e.g. home, office1, office2 etc..)

Fanvil X3SP – £89 to purchase or £4 per month to rent
Fanvil X210 – £199 to purchase or £11 per month to rent

Fanvil X5u – £129 to purchase or £7 per month to rent

Fanvil W610 – £179 to purchase or £10 per month to rent

You an also use SIP aplications on your mobile phone such as Zoiper which will allow you to use your SIP account to make & receive calls on your mobile phone.  Here are the settings to get you up and running with Zoiper.

Zoiper Settings

Choose a SIP account, not IAX then configure manually using these details.

Account name:                                                44XXXXXXXXXX

Domain:                                                              sbc.insmartcloud.com

Username:                                                        44XXXXXXXXXX

Password:                                                          <SIP Password>

Auth Username:                                             <Auth Username>

Port:                                                                      5060

Codecs:                                                              G711A, G722, G711U,G729AB

Switch off use outbound proxy

No Incoming call charges

Outgoing calls billed at standard rates or with packages as below:

250 minutes to 01/02/03 numbers and top 4 mobile numbers – £3.50
500 minutes to 01/02/03 numbers and top 4 mobile numbers – £7.00
1000 minutes to 01/02/03 numbers and top 4 mobile numbers – £12.00
5000 minutes to 01/02/03 numbers and top 4 mobile numbers – £24.00

All prices shown INCLUDE VAT

Physical telephone lines can no longer be connected in the UK, this stopped on 1st September 2023 under the BT Openreach All IP programme.

The nerest option is XL-IP which allows you to continue to use your old BT number and telephones via broadband – see https://phonenumbers.store/xl-ip/ for full details.

We can provide your memorable number with a SIP account and XLHV SIP telephone on our XLHV service which will plug directly in to your existing broadband service or we can route them to existing landlines, mobile phones or to your existing VoIP system or other business telephone number or we can provide your with an XL Mobile SIM.

You can plug your XLHV SIP telephone in to any broadband service, worldwide.

There are several ways you can do this.  If you simply want the ability to make calls from your mobile phone or landline phone and and send your memorable number as caller ID when you choose to, you can use our XL IDA service.  This works from landlines and mobile phones in the UK, Europe and beyond.  You simply provide us with the numbers you wish to call from and we add them to our system and then we give you a number to call which regognises your number and gives you a UK dialling tone and sends your memorable landline or mobile number as caller ID.  You can have as manuy numbers registered as you wish and these can be landline or mobile numbers.  There is no charge to set the service up and no monthly fees – you just pay for the calls you make.

Calls to UK landlines cost 3.24 pence per minute INC VAT

Calls to UK mobiles cost 4.14 pence per minute INC VAT

We also have two other chargeable services that you can use:

XLHV which is our hosted voice solution https://phonenumbers.store/xl-hosted-voice-service-with-a-voip-phone-xlhv/

XL Mobile SIM https://phonenumbers.store/xl-mobile-sim/

Number porting is a standard process between telephone service providers in the UK, managed by BT Ipex.  When you request to port the number you have purchased from us to another network, we provide you with a standard set of porting details which to simply give to your new provider.  This gives them everything they need to move the number to their network.

The process usually takes 10 working days end to end and any services you have on the number will work until the moment the number is moved (ported) to your new chosen network and their their services will take over.  If you want to receive calls on your number whilst porting takes place, we offer a pre-porting package which is a flat £10 INC VAT for 30 days and includes all call ruouting to any UK landline or mobile number.  You can order this service using this link – https://phonenumbers.store/product/09999-999990/ – you will need to manually revnew after 30 days if you have not ported your number away and still require call routing to remain in place.

Please note that the porting address may well differ from YOUR address – this is prefectly normal as these details are simply to port the number across to your new provider and are linked to the number and not you or your business until your new provider (the gaining operator) has the number on their platform.

We make no charges for porting numbers away from our network, so there are no hidden charges.

Please note that if you only rent a number from us, you would need to settle any outstanding bills and costs before porting your number away.

If your port fails, it is not us rejecting it – we DO NOT reject port requests.  The issue will be that BT have been unable to validate the number using the details you have given them.

If your new provider gives you an LOA to complete and you need us to do it, the charge is £25 INC VAT

Sometimes, postcodes on BT’s systems differ from what we are given and your new provider MAY need to do a POV request to validate the correct postcode with BT.

Yes, Caller ID is fully transparent via all of our memorable numbers to landlines, SIP services and mobile numbers.

Yes, we accept the following on our website for purchase, rental and reservation of numbers.

Visa
Mastercard
Amex
Apple Pay

You can purchase or reserve a number by telephone  You would need to contact us on 08000 445445 or wend us a WhatsApp message on +44 1329 007007 and someone from our accounts & billing team will call you back to process the reservation or sale for you.  Please note that there is a £15 administration charge for this, so it’s always best to use the website which is quick and secure for your card payment.

Alternatively, you can pay us using online banking or BACS if that’s easier – the details are:

Sort Code: 30-91-91
Account No: 34005960
Account Name: Toffoo Limited
Bank: Lloyds Bank plc
Reference: Your memorable number or account number

Please note that we are not able to process instalment, rent/purchase or account balance top-up payments by telephone. Please contact our accounts payable team for this by WhatsApp message on +44 1329 007 007 or by email [email protected]

Please note that your bank may require you to verify a transaction using your mobile banking application whilst paying for your memorable number or other services with us by telephone or online.

No, we do not currently accept PayPal.

You can pay with Visa, Mastercard, Amex, Apple Pay or by bank transfer.

Yes you can pay by BACS/ online banking.

Our bank details are as below:

Sort Code: 30-91-91
Account No: 34005960
Account Name: Toffoo Limited
Bank: Lloyds Bank plc
Reference: Your memorable number or account number

Yes you can, all customers are required to pay using direct debit.

You can complete a direct debit form by clicking this link: https://phonenumbers.store/direct-debit-form/

Alternatively, you can request a PDF direct debit mandate is emailed to you by emailing [email protected] or via WhatsApp on +44 1329 007 007

Yes we can get bespoke landline numbers and mobile numbers – even if they have been used before and sicussected – PROVIDED that they have not been removed from the Openreach network – if you give us the number we can check quickly for you.  Just WhatsApp us on +44 1329 007 007 with detaiuls of the number you need.

We work with a large number of providers including Openreach, so if you need a specific 01 or 02 number and it’s available, we can generally get it.

If you are looking for a specific mobile number just give us the last 6, 7 or 8 digs that you are looking for and we’ll try to get a number for you.  Just WhatsApp us on +44 1329 007 007 with detaiuls of the number you need.

Please note that we CANNOT get mobile numbers whihc have been previously used, the networks put them in to quarantine and only the network can remove them and give them back to you.  Please be under no illusion, it is a VERY COMPLEX and frustrating process and maky take 6-12 months or more as the networks do not like giving disconnected numbers back.

We can also provide 0800 and 03 numbers.

Yes it can.  You can call up to 5 destinations (landline or mobiles) at the same time with our Taxi Connect Direct service – see below information:

TAXI CONNECT DIRECT

Overview

Allows a caller to dial a telephone number and for up to 5 telephones (landlines or mobiles) to ring at the same time.

For Passengers

• Passenger dials a published telephone number, speaks to the taxi driver, and get picked up.
• Passenger pays taxi driver as usual.
• Connect directly to a driver to book your ride.

For Drivers

• Use existing published telephone numbers (or get a new memorable ones).
• Drivers are paid directly by passenger as usual.
• Drivers can opt themselves in and out of receiving calls (optional).
• Drivers can be alerted that the incoming call is a taxi passenger call upon answer rather than just a general call to their mobile phone number (optional).
• Drivers can be asked if they wish to accept the call by pressing a key on their telephone keypad before speaking to caller – this stops mobile voicemail answering calls automatically (optional).

Back-end Operation

• Unlimited drivers to be added to platform.
• Up to 5 drivers can be called concurrently and first to answer will get the call.
• Management of who’s opted in to receive calls at any time.
• Play welcome message to caller e.g., You’re through to ABC Taxis.
• Block nuisance callers’ numbers.
• Set operational times and days and play a message to callers out of hours.
• Ability to opt drivers in and out of receiving calls.
• Allow drivers to know if call is a taxi call before speaking to caller (optional at no extra cost).
• Allow driver to press a key on their telephone keypad to choose to accept a call – this stops calls going to drivers’ mobile voicemail services (optional at no extra cost).
• Calls can be recorded and kept for agreed time (optional – additional cost).

Costs (INC. VAT)

OPTION 1

• One-off Service set-up cost from £130.80 and no monthly charge
• Per inbound customer call cost of 24p (plus 6p per minute after the first minute)
• Call recording set-up cost of £33 and Monthly cost of £9.80

OPTION 2

• One-off Service set-up cost from £130.80 and a monthly charge of £32.70
• No per inbound customer call cost, other than what you are already paying for your memorable number with us
• Call recording set-up cost of £33 and Monthly cost of £9.80

For more information please WhatsApp us on +44 1329 007 007 or call 08000 445445

Rent/Purchase works in the same way as hire/purchase does for a car, but without any interest charges or other hidden charges.  Once you have paid the connection charge and the monthly instalments (either 12 or 24), then the number is yours – it’s paid for!  This saves you paying for the whole number in one go.  Once your instalments have been paid then your monthly charge will drop down to £8 if you choose to keep your number with us or you can at that point transfer the number away to another provider.

If you miss 2 or more payments concurrently then the number and any services will be cancelled and your rental will end.

You can pay of your remaining rental at any time during the 12 or 24 month period.

Yes you can with most numbers.  You will see the rent/Purchase option in grey on our website whihc means that you can spread payments over either 12 or 24 months.

If you wish to buy a number over a shorter Term such as 3 months or 6 months, please ask us.

No, we don’t but we can put you in touch with good quality providers who do and route your number to them accordingly.

No, you must purchase or rent a memorable geographic or non-geographic telephone number from us before connecting to an XL Mobile SIM card or e-SIM.

Yes we do, you can have a prepay account which you keep topped up and you just pay for your inbound calls at a fixed rate of 24p per call plus 6p per minute.

We recommend the Zoiper App which works perfectly with our XLHV service – so well in fact that we use it ourselves on our Apple iPhones.  You can download it from youir mobile phone App Store.

Once you have the XLHV service, please ask us for the settings for Zoiperphone and we’ll provide them in the format you need.

You can also use your own softphone (or hard phone) but please understand that SIP configuration varies between devices, so be if you are configuring a SIP softphone or actual SIP phone yourself, it’s best to ensure you have some support from the provider, as usernames, authenticated usernames, passwords and Codecs all nee to be correct for the service to work.

Zoiper Settings

Account name:                                                44XXXXXXXXXX

Domain:                                                              sbc.insmartcloud.com

Username:                                                        44XXXXXXXXXX

Password:                                                          <SIP Password>

Auth Username:                                             <Auth Username>

Port:                                                                      5060

Codecs:                                                              G711A, G722, G711U,G729AB

Switch off use outbound proxy

Our technical team can provide technical support for third party configuration and the price is £1 + VAT per minute whihc will be billed to your account.

To contact our TechTeam, please send a message from WhatsApp to +44 1329 007 007 with all of the details of your issue and our TechTeam will respond.  They will call you if necessary.

Please do not make WhatsApp voice calls to our WhatsApp number as we do not have the facility to answer them.

If you have a premium support agreement with us, please use the telephone number provided to you to reach one of the team.

Yes, our technical team can provide technical support for third party configuration and the price is £1 + VAT per minute whihc will be billed to your account.  This includes wemails, telephone calls and teams screen sharing calls.

You can start a technical support call via WhatsApp on +44 1329 007007.

Yes, we do!

You can search for these by just typing 03 in the number search box on the website or by selecting UK NON-GEO NUMBER – 03 from the dropdown list in the second search box.

Call forwarding charges for 03 numbers are as below:

Routing to a UK landline – 4.8 pence per minute INC VAT

Routing to a UK mobile on Vodafone, EE, O2, 3, Tesco Mobile, Sky Mobile – 5.8 pence per minute INC VAT

Yes, we do!

We can provide 0800 and 0808 numbers

You can search for these by just typing 08 in the number search box on the website or selecting UK FREEPHONE NUMBER – 0800 or UK FREEPHONE NUMBER – 0808 from the dropdown list in the second search box.

Call forwarding charges for 0800 & 0808 numbers are as below:

Routing to a UK landline – 3.9 pence per minute INC VAT

Routing to a UK mobile on Vodafone, EE, O2, 3, Tesco Mobile, Sky Mobile – 4.9 pence per minute INC VAT

We only provide refunds for numbers that we are not able to connect due to lack of availability.

We will accept a return of a green dot or orange dot number within 7 days of purchase providing that the number has not been avertised online and porting details have not been provided to you or used to connect to a WhatsApp or WhatsApp business account.  There will be a minimum 25% re-stocking charge.

We do not generally accept returns or blue dot numbers as in most cases they will have been purchased from a third party provider for you and those providers do not offer refunds.  We may at our discretion offer you a buy back price but we make no guarantee.  Each case will be reviewed on an individual basis.

If you are renting a number, then you can simply cancel the rental at any time and we’ll stop the service and cancel the account.  There may be a final invoice for number/ service rental from the first of the month to the date you cancel, plus any call charges.

If you are rent/purchasing a number, you are liable for the paymets for that number for the full Term.  In some circumstances, we MAY agree to cancel your Agreement.

Please note that if you are unable to get WhatsApp verification to work, this does not constitute a fault with your number, the fault will be with WhatsApp and we are not able to give any refunds in relation to WhatsApp issues.

Yes they do! We even use one ourselves – +44 1329 007 007.  When you set your number up you will receive a voice call to it from WhatsApp with your validation code rather than a text message.

If you just was a random landline telephone number to use with WhatsApp for Business then we can provide these for £25 set up and then by way of a pre-pay account which you can top-up as needed.

You can have business WhatsApp and Consumer WhatsApp on the same phone.

WhatsApp – setting – either new number or change phone number – it will ask to send verification by SMS do that first – after a minute it will give an option to send by voice choose that option – MAKE SURE YOU PICK UP THE PHONE !! take a note of the verification code and then input in the app – that should be it but WhatsApp does seem to experience lots of issues with its voicen verification service.  Please note that there is nothing our TechTeam can do to assist in the case of WhatsApp’s verification service not calling your memorable number – the issue lays with them and not the memorable number.

After you can go to Microsoft store and download the desktop version or use web.whatsapp.com

Use the WhatsApp on you phone in setting to use the QR code that will be displayed not you camera app.

Yes, we have a large availability of non-memorable telephone numbers as well which can be rented or purchased.

Just let us know the area code that you wnat a number in and whether you wnat to keep it with us or port it away.

We can get disconnected BT and Openreach phone numbers back in most cases.

If you have moved to Virgin Media, Sky or TalkTalk, you will need to ask them to return your number to the rangeholder before we are able to get it back.

We can check if your number is available, so just WhatsApp us on +44 1329 007 007.

There is a flat charge of £295 INC VAT to retrieve your number and provide porting details for you to move the number to a provider of your choice, or we can provide you with variouos service – see this link for full details https://phonenumbers.store/our-products-services/

If you have previously had  a mobile number beginning 07 with any of the major UK networks, Vodafone, O2, EE, 3 or their MVNO brands such as Tesco Mobile, Sky Mobile, Lebara Mobile, ID Mobile and it has been disconnected either from a post-pay or pre-pay  service, the only way to try and get the number back is to contact the mobile network directly.

If the number has ported between networks, you stand close to no change at all of getting the number back – e.g if the number was originally on Vodafone and is now on EE, or 2 or O2 then the number is lost.

The mobile networks have no process to retrieve disconnected numbers as it’s not in their interest to re-liven disconnected numbers as they do not appear as new connections on their systems.

The best chance you have is to send an email or letter to the network that you had your service with the subject as FORMAL COMPLAINT – this means that someone has to look at the email or letter.  Tell them the mobile number, your details, when you had it with them, whether it was on pre-pay or post-pay and why it was disconnected.  If you still have the SIM card send them the SIM card number.

Tell them why you need the number e.g. to access banking services, medical services, social media accounts or other services needing a verification code which can only be sent by text message to the mobile number they already hold for you.

Make sure that you end the letter with words to the effect of “I expect this to be resolved within 21 days otherwise please issue me with a Deadlock letter as I will then liaise with the Communications Ombudsman Service”.

Once you receive the Deadlock letter back from your network, you should contact the Communications Ombudsman using the details below:

Address:             PO Box 730, Warrington, WA4 6WU

Telephone:         0330 440 1614

Email:                  [email protected]

Alternatively, you can fill out their contact form at the following website

https://www.commsombudsman.org/contact-us

Make sure you give them as much information as you can and provide a copy of the letter you sent to your mobile network and their response.

Yes you can! If you’d like to become a Reseller, please send us a WhatsApp message to +44 1329 007 007 and one of the team will get back in touch with you.

We have a great Reseller rogramme with good commission rates, and we’re always looking for new resellers.

Yes you can with XL-IP!

Overview

Allows you to keep you existing BT telephone number and telephone handset and use your broadband service to make & receive calls.

XL-IP gives you a special router (which is about the same footprint as an iPhone) which allows you to plug your existing analogue BT telephone handset in one end and your broadband into the other end and with our SIP account in the adapter you can make and receive calls just as before.

The Process

• We take over your existing BT line or lines.
• We send your XL-IP router to you in the post fully configured.
• You plug your telephone in to the router using the white adapter supplied.
• Your plug our router to your broadband router.
• Your plug our router in to your power socket.
• After about 20 seconds, you can make and receive calls as before.

What devices can I use with XL-IP?

• Telephone handsets
• Cordless telephones (base station plugs in to XL-IP router)
• Fax machines
• Modems
• Other devices which have a standard BT connector

What will you send me?

We will send you one XL-IP box for each telephone line your have whihc contains everythign you need:

• XL-IP router
• Power supply
• BT socket to RJ11 adapter to connect your BT phone to XL-IP router
• LAN cable

Other Information

• If you have multiple telephone lines, you will need one of our routers for each line.
• We can change the outgoing Caller ID number to be your existing BT number or your mobile number.
• You can plug in to any broadband router RJ45 LAN socket.
• Supports inbound Caller ID – no additional subscription necessary.
• Call quality is always based on your broadband quality.

Costs

• One-off charge for XL-IP router & set-up £99 INC. VAT
• Monthly service charge £8 INC. VAT

• Minimum Term 3 months then monthly rolling

• Outgoing calls charged at standard rates.
• Monthly Call packages also available as below:

• 250 minutes to 01/02/03 numbers and top 4 mobile numbers – £3.50
• 500 minutes to 01/02/03 numbers and top 4 mobile numbers – £7.00
• 1000 minutes to 01/02/03 numbers and top 4 mobile numbers – £12.00
• 5000 minutes to 01/02/03 numbers and top 4 mobile numbers – £24.00

All Prices include VAT.

E&OE

Here are the settings to get you up and running with Zoiper.  You can use any SIP App or phone but you need to configure it correctly using the SIP settings we give you.

Zoiper Settings

Choose a SIP account, not IAX then configure manually using these details.

Account name:                                                44XXXXXXXXXX

Domain:                                                              sbc.insmartcloud.com

Username:                                                        44XXXXXXXXXX

Password:                                                          <SIP Password>

Auth Username:                                             <Auth Username>

Port:                                                                      5060

Codecs:                                                              G711A, G722, G711U,G729AB

Switch off use outbound proxy

Yes we do for most countries of the World.

Please WhatsApp message us on +44 1329 007 007 and tell us the country you require a number in and we’ll come back with a price for you.

Yes we do, we support Cats Protection Gosport.

You can contact them and make a donation using the link below

https://www.cats.org.uk/gosport?fbclid=IwAR1BO8tvGQmI_2wr11c6QLDnL_l1ZrvOMVYKMMA1bTg1xBEZ0OR8MFQeZnk

Yes we do.  You should just purchase online as normal and if you have a non-UK address, we will set up up a pre-pay account and provide you with instructions on how to top-it up.

Yes we do, please click this link to visit UK Payphone Directory – https://phonenumbers.store/ukpayphone/

UK payphone Directory is a unique source of information giving the exact geographic location of public payphones in England, Wales, Scotland, Northern Ireland, Channel Islands and Isle of Man. We also hold details for payphones in the republic of Ireland.

The charge for using this service is £2.99 per provided payphone record, so if you search for a specific payphone number and it’s found in the database, the cost you will be charged is £2.99 including VAT. If you search for a location which returns 10 records and you want those records, you will be charged £2.99 including VAT per record (£29.99)

No, we don’t sell payphones.